Shipping policy

FALASTIN Shipping Policy

At FALASTIN, we are committed to providing you with high-quality, ethically-made products while ensuring a smooth and transparent shipping process. Please read our shipping policy below for detailed information on timelines and delivery.

Processing Time:

  • Orders are typically processed and shipped within 3–7 business days. Please note that during peak periods or promotional campaigns, processing times may be slightly longer.

Shipping Times:

  • Once your order has been processed and shipped, delivery times are as follows:
    • Canada & US: 7–15 business days
    • Europe: 10–20 business days
    • International: 10–25 business days

Shipping Costs:

  • Shipping costs are calculated at checkout based on your location and order size. We strive to offer competitive shipping rates while ensuring reliable delivery.

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in the email.

Customs & Import Duties:

  • For international orders, customs or import duties may apply once the package reaches your country. These charges are the responsibility of the customer and vary by country.

Order Issues & Delays:

  • If you experience any issues with your order or if your package is delayed, please contact our support team at support@falastinn.com with your order number, and we will assist you promptly.

Returns & Exchanges:

  • As all our items are made to order, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. If you encounter such an issue, please reach out to us within 14 days of receiving your order, and we will resolve the matter promptly.